Citizen Services

What are the CNAIM Offices?

CNAIM comprises various offices, some under the jurisdiction of public institutions and others managed by the High Commission for Migration (ACM). These offices are specifically established to provide specialised assistance. 

1. Reception and Screening Office (GAT): Provides general information, assesses individual situations, and verifies documents.

2. Support Office for Professional Integration, Higher Education, and Qualification (GAIPESQ): Supports in accessing education, acquiring qualifications, and entering the job market.

3. Migrant Entrepreneur Support Office (GAEM): Assists in structuring and developing business ideas. (contact: gaem@acm.gov.pt)

4. Legal Support Office (GAJ): Offers guidance, mediation, and legal advice to defend rights and understand obligations.

5. Office of Social Affairs and Inclusion (GASI): Supports individuals in vulnerable socioeconomic situations.

6. Victim Support Office (GAV): Provides specialised assistance to migrant women and their descendants who are victims of violence against women. Operates at CNAIM Lisbon, CNAIM North, and CNAIM Algarve.

What is the Migrant Support Line (LAM)?

The Migrant Support Line (LAM) exists to provide a quick response to migrants' most frequently asked questions, providing all available information in the area of migration by telephone or directing calls to the competent services, whenever the topic falls under the responsibility of another entity.

LAM operates in 14 languages/dialects, including Portuguese, English, French, Spanish, Russian, Romanian, Ukrainian, Moldovan, Arabic, Cape Verdean Creole, Guinea-Bissau Creole, Fula, Mandingo, and Wolof. 

Opening Hours
From Monday to Friday
9h00 - 19h00 

Contact
+351 218 106 191 or 808 257 257 

What is the Telephone Translation Service (STT)?

The Telephone Translation Service (STT) operates with 104 translators proficient in 68 languages. It facilitates a telephone conference format involving the requesting entity, migrants or refugees, and translators. The aim is to overcome language barriers, a significant challenge faced during the integration process of immigrants. Only the telephone call cost applies.

Contact
+351 218 106 191 e 808 257 257

What is the My CNAIM App?

My CNAIM is a mobile App developed to streamline migrants' and refugees' access to information. Available on both IOS and Android operating systems, this app offers various features, including a georeferencing system. Through geolocation, users can quickly locate essential services such as National and Local Support Centres for Migrant Integration (CNAIM and CLAIM), immigrant associations, occupational insertion offices, refugee associations, and more.

What public services are available at the CNAIM?

IN LISBON

1. Central Registry Office

2. Foreigners and Borders Service

3. Espaço Cidadão

4. Social Security

5. Tax and Customs Authority

6. Ministry of Health

IN PORTO

1. Central Registry Office

2. Foreigners and Borders Service

3. Espaço Cidadão

4. Social Security

5. Ministry of Education

This space is committed to assisting migrants by providing information about the reception and integration process. It leverages relevant data from the National Immigrant Information System. It results from a partnership between the Municipality of Fundão and the High Commission for Migrations through the Social Action Department. The office is located in Fundão and was established in January 2006. A dedicated technician offers services, including distributing informative leaflets summarizing essential aspects such as Immigration Law, Portuguese Nationality Law, Family Reunification, Voluntary Return, Access to Healthcare, Education, and more. During the opening hours, this public service operates in the former Casino Fundanense in Praça do Município.

The "On Wheels" Migration Centre is the outcome of the application of the Municipality of Fundão for funding from the Fund for Asylum, Migration, and Integration (FAMI). This service operates throughout the municipality's parishes, bringing essential services closer to the migrant population to aid in their integration process. The project includes a team of three mediators who enhance and coordinate communication between the service and the migrant community, ensuring effective and appropriate responses. It aims to provide proximity support to migrants across the municipality in bureaucratic processes, accommodation, education, training, employment, and healthcare, thus promoting inclusive and participatory citizenship. Additionally, the project seeks to establish connections between migrant communities and municipal services through proximity support and mediator involvement.